Support

Alphabit Technologies Support

A dedicated support team to diagnose and solve issues quickly and effectively, and with ability to support via TeamViewer, AnyDesk email and phone.
Focuses on hot critical needs, getting you fast, workable answers, disaster recovery and emergency services.
A full diagnostic approach to help you determine both the root cause and the relevant solution to your questions.
Allows you to scan all the available solutions in any area, and to determine which of those solutions can have specific benefit for your business.

Regular updates on the following features will be made frequently for user experience improvement

If you have any questions, or would like to submit feature feedback, please reach to us.

Cloud Based Alphabit Security

Servers

Our Alphabit servers are not located in any of our offices premises. The servers reside in a secure data facility in secure, natural disaster-controlled environment. Client data is stored on separate servers always and our servers have 24/7 security.

Data Security

Data encryption is used in the U-CLO network, Firewall is used to protect client data in the Alphabit network. Real-time protection is used to protect against malware, viruses, spyware, adware and malicious attacks.

Data Backup & Restoration

Alphabit takes data security and maintenance very seriously. Client data is stored at a data center that receives regular backups, stored on multiple servers, and prepared for severe weather conditions.

Data Restoration

The system is set up, so it is difficult to accidentally delete information. If the information is deleted, it will still appear but with a status of “Deleted.” Therefore, if something was inadvertently deleted, the data can be copied and restored.

Client Backups

Client data is backed up on a regular basis. All data is stored on different servers and backed up daily. Daily backups allows for version control, security and structured data storage in our cloud.

User Backups

In addition to the Alphabit backups, we encourage our clients to regularly export their data. This acts as another backup and for personal records such as invoices, purchase orders and other PDF type of data to avail offline on your working PC’s.

Discovery Phase

This is the “get ready” phase designed to ensure a solid foundation for your business software project. Our team of consultants will survey each of your functional areas to fully understand your business requirements, the impact of those requirements and your desired capabilities. Then we will custom-build an implementation plan based on your specifications. This phase also includes installation of Workwise Alphabit software system and the initial data conversion.

Project planning, Software initiation, Operational review, Training, Build Prototype and Initial data conversion are the key points at this phase.

Implementation phase

This is the “get set” phase and the most critical from an execution standpoint. Our consultants will thoroughly train your users, including walking them through a “day in the life of” your company. This phase also includes testing and issue resolution to certify your new Inventory/Order Management system is working properly.

Special training Workshops, Update prototype, Initial modeling, Develop reports, Training/resolution, Modeling, and Setup users are provided in this phase.

Go Phase

This is the “go” phase where final conversions, training and testing are synchronized towards the cutover to Workwise software. This phase includes all final modeling sessions, tests, improvements training and support needed before going live.

End user training, Final model, Readiness assessment, Final data conversion, Cutover and then GO LIVE will help your implementation mission to achieve in a secure and accurate methodology.